Terms of Service

1. Introduction

SimDuo, Inc. is a Delaware corporation. These Terms of Service govern access to and use of the SimDuo platform, website, public demo, subscriptions, credit packs, software, content, reports, scoring, and related services (collectively, the “Service”) provided by SimDuo, Inc. (“SimDuo,” “Company,” “we,” “us,” or “our”).

SimDuo provides trial-advocacy training simulations. Users review fictional case materials, conduct spoken witness examinations of AI-generated witnesses, and receive AI-generated scoring and coaching. SimDuo is a training tool only. It is not a law firm, does not provide legal advice, and does not create an attorney-client relationship.

By creating an account, using the Service, purchasing credits or a subscription, using a public demo, or clicking to accept these Terms, you agree to be bound by these Terms. If you use the Service on behalf of a law firm, law school, company, organization, or other entity, you represent that you have authority to bind that entity.

PLEASE REVIEW SECTION 35 (BINDING INDIVIDUAL ARBITRATION; CLASS-ACTION WAIVER) CAREFULLY. EXCEPT FOR THE MATTERS CARVED OUT IN SECTION 35.4, YOU AND SIMDUO AGREE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION.

2. Definitions

1. “Account” means a registered account for access to the Service.
2. “Administrator” means a user authorized by an Organization to manage seats, users, permissions, billing, usage, or Organization Data.
3. “AI Outputs” means AI-generated witness responses, transcripts generated from spoken questions and answers, scores, written feedback, coaching suggestions, reports, summaries, or other outputs generated through the Service.
4. “Authorized User” means an individual authorized to use the Service under an individual account, Organization account, subscription, credit pack, or order.
5. “Credit” means a unit of usage that may be consumed to start or complete a session, as described in the applicable plan, order form, or product page.
6. “Customer” means the individual, firm, school, company, or organization that purchases, subscribes to, or otherwise obtains access to the Service.
7. “Customer Content” means information submitted by or on behalf of a user or Customer through the Service, including spoken examination questions, lead-form submissions, Account information, session transcripts, demo transcripts, and session metadata. Customer Content does not include SimDuo Content or usage data that has been aggregated or de-identified.
8. “Organization” means a law firm, law school, company, academic program, clinic, government entity, or other institution that purchases, manages, or provides access to the Service for multiple Authorized Users.
9. “Organization Data” means Customer Content and usage information associated with an Organization account.
10. “Public Demo” means the no-account demonstration version of the Service that allows a visitor to submit a lead form, conduct a limited examination, and receive a truncated scored report.
11. “Service” has the meaning given in Section 1.
12. “Session” means a simulated witness examination or other training interaction conducted through the Service.
13. “SimDuo Content” means all mock case files, witness materials, rubrics, scoring methodologies, prompts, UI, software, documentation, templates, graphics, videos, platform design, and other materials supplied or made available by SimDuo.
14. “User,” “you,” or “your” means an individual accessing or using the Service.

3. Eligibility

You may use the Service only if you are at least 18 years old and are legally able to enter into these Terms. If you access the Service through a law school, law firm, employer, clinic, course, or other Organization, your use may also be subject to that Organization’s policies.

Users under the required age may not use the Service unless SimDuo and the applicable Organization have entered into appropriate written terms addressing consent, supervision, privacy, and educational-record issues.

4. Nature of the Service

SimDuo is a training simulation platform for trial advocacy. The Service may allow users to:

1. review fictional case materials supplied by SimDuo;
2. select a witness, examination type, or witness temperament;
3. conduct a live witness examination using a microphone;
4. receive AI-generated witness responses through audio, video, or text;
5. receive a transcript of the Session;
6. receive AI-generated numerical scoring and written feedback against a rubric;
7. participate in a Public Demo without creating an account; and
8. purchase subscriptions, annual plans, or one-time credit packs.

The Service may change over time. All new materials and functionality added to the SimDuo platform after the date of these Terms constitute Services.

5. Mock-Case Limitation; No Real Client Confidential Information

The current version of the Service uses fictional or mock case materials supplied by SimDuo. Users are not required or permitted to upload real client files, real discovery materials, real privileged communications, confidential firm materials, confidential school materials, protected personal information, or other sensitive non-public matter information.

You agree not to submit, speak, paste, upload, or otherwise provide real client confidential information, attorney-client privileged information, attorney work product, personal information of real witnesses or parties, protected health information, financial account information, student education records not authorized for processing, or any other information that you do not have the right to provide.

If you submit prohibited information despite this restriction, you are responsible for doing so. SimDuo does not agree to act as your law firm, attorney, privilege agent, expert consultant, litigation vendor for a real matter, or secure repository for privileged matter information unless SimDuo separately agrees in a signed written agreement.

6. Microphone, Voice Capture, Transcription, and Consent

The Service requires microphone access for live Sessions and the Public Demo. By starting a Session or Public Demo, you consent to SimDuo and its service providers capturing, streaming, processing, and transcribing your voice in real time for the purpose of providing the Service, including generating AI witness responses, transcripts, scoring, feedback, diagnostic logs, and reports. You are responsible for ensuring you have the right to use your microphone and recording environment, including not capturing other people’s voices without their consent and complying with any applicable recording laws.

The Service may process:

1. live microphone audio;
2. live speech-to-text transcription;
3. AI witness audio and video responses;
4. Session transcripts;
5. Session metadata, such as duration, witness, exam type, temperament, and credit consumption;
6. AI-generated score and written feedback; and
7. limited diagnostic and product event logs.

7. AI Processing and Automated Feedback

The Service uses automated systems and third-party AI providers to generate witness responses, transcriptions, scores, written feedback, and coaching suggestions. AI Outputs, by their nature, may be delayed, incomplete, or inconsistent. Scores and feedback are training aids only.

8. Not Legal Advice; No Attorney-Client Relationship

SimDuo does not provide legal advice. The Service is not a substitute for legal education, supervision, professional judgment, trial-skills instruction, court rules, ethics rules, bar requirements, or advice from a qualified attorney.

No use of the Service creates an attorney-client relationship between you and SimDuo, between any user and any AI avatar, or between any user and any SimDuo employee, contractor, officer, director, or affiliate.

Do not rely on the Service in making strategic decisions about real legal matters.

9. Accounts and Account Security

You must provide accurate Account information and keep it current. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account. You must promptly notify SimDuo at info@simduo.com if you believe your Account has been compromised.

You may not share login credentials, resell access, circumvent seat limits, or permit unauthorized users to access the Service.

10. Organization Accounts; Administrators; Multi-Seat Use

Organizations may purchase access for multiple Authorized Users. Organization access may be governed by an order form, invoice, subscription plan, pilot agreement, school or firm agreement, or other written agreement.

Administrators may be able to:

1. invite or remove Authorized Users;
2. assign, reassign, or revoke seats;
3. manage billing and credits;
4. assign witness examinations to Users;
5. view usage information;
6. view or export Organization Data;
7. manage courses, classes, cohorts, or firm training groups; and
8. configure settings available to the Organization.

If you use the Service through an Organization, you understand that your Organization may control your Account, access Organization Data, request deletion or export, restrict access, or terminate your access. SimDuo is not responsible for disputes between you and your Organization regarding access, grading, employment use, academic use, or supervision use.

Organizations are responsible for obtaining all required consents and notices from Authorized Users, including students, employees, contractors, instructors, or firm personnel, and for complying with any laws applicable to their use of the Service.

11. Educational and Law-School Use

If an Organization uses the Service in a course, clinic, training program, or academic setting, the Organization is responsible for deciding whether scores, transcripts, feedback, and usage records are educational records, student records, personnel records, or otherwise regulated records. SimDuo will process Organization Data as described in these Terms, the Privacy Policy, and any applicable written agreement.

12. Public Demo

The Public Demo allows visitors to submit a lead form, conduct a short, simulated examination without creating an Account, and receive a truncated scored report. By using the Public Demo, you consent to SimDuo collecting and processing your lead-form information, demo transcript, demo score, feedback, IP address for rate-limiting, and diagnostic logs.

You must not include real client information, confidential information, privileged information, or sensitive personal information in the Public Demo. Public Demo submissions may be used for marketing follow-up.

13. Plans, Subscriptions, Credit Packs, and Billing

SimDuo may offer monthly subscriptions, annual subscriptions, Organization plans, public demo access, trial access, pilot access, and one-time credit packs. The features, number of credits, pricing, renewal terms, expiration periods, and usage limits are described at checkout, on the pricing page, in the applicable order form, or in the applicable written agreement.

Subscriptions renew automatically unless canceled before the renewal date. Annual plans are a 12-month commitment billed monthly at a discounted rate; changing or canceling an annual plan before the end of its commitment may be subject to that commitment and is handled through the billing portal or by contacting SimDuo at info@simduo.com. You authorize SimDuo and its payment processor to charge your payment method for recurring fees, one-time purchases, taxes, and other charges associated with your plan.

Credit packs are one-time purchases of credits. Unless otherwise stated at purchase:

1. subscription credits expire approximately 35 days after issuance;
2. subscription credits do not roll over after expiration;
3. one-time credit-pack credits expire approximately 365 days after purchase; and
4. expired credits have no cash value.

SimDuo may change pricing, plan features, credit values, or renewal terms prospectively. Changes will not apply retroactively to a then-current paid subscription term unless required by law or agreed by the Customer.

14. Payment Processing

Payments are processed by Stripe or another third-party payment processor. SimDuo stores Stripe customer IDs, subscription IDs, plan information, credit balances, transaction status, and limited billing metadata. SimDuo does not store full payment card numbers, card verification values, or full bank account credentials.

Your use of payment services may be subject to the payment processor’s terms and privacy notices.

15. Cancellations

You may cancel a subscription through the account settings, billing portal, or by contacting SimDuo at info@simduo.com if self-service cancellation is unavailable. Cancellation stops future renewals but does not entitle you to a refund, credit, or prorated refund except as expressly stated in Section 16 or required by applicable law.

If you cancel, you retain access through the end of the then-current paid subscription period unless SimDuo terminates access for breach, misuse, nonpayment, or legal reasons.

16. Refund Policy

Fees are non-refundable except where SimDuo confirms a genuine product malfunction substantiated by SimDuo’s own session or event logs.

A “genuine product malfunction” means a material failure of the Service, attributable to SimDuo’s platform and confirmed by SimDuo’s internal logs, that prevents a paid user from completing a Session or receiving the core deliverable for that Session. A genuine product malfunction does not include:

1. user error;
2. unsupported devices, browsers, microphones, speakers, permissions, networks, or operating systems;
3. user internet connectivity problems;
4. failure to follow posted technical requirements;
5. dissatisfaction with a score, rubric result, AI witness answer, or AI-generated feedback;
6. a user’s decision not to use purchased credits or subscription access;
7. expired credits;
8. cancellation after renewal;
9. inability to use the Service because the user submitted prohibited information or violated these Terms; or
10. any issue that SimDuo cannot substantiate from its own session or event logs.

To request consideration, contact info@simduo.com and identify the affected Session(s) and the approximate date and time, so SimDuo can review its session and event logs.

If SimDuo confirms a genuine product malfunction, SimDuo may, in its reasonable discretion, issue replacement credits, extend access, or refund the fees directly attributable to the affected Session or unusable credits. SimDuo is not required to refund an entire subscription period unless SimDuo determines that the malfunction materially prevented use of the paid Service for that period.

This refund policy does not limit any non-waivable rights under applicable consumer-protection law, payment-card network rules, or chargeback rights that cannot legally be waived.

17. Acceptable Use

You agree not to:

1. use the Service for any unlawful, fraudulent, abusive, harmful, or deceptive purpose;
2. submit real client confidential information, privileged information, protected personal information, protected health information, sensitive financial information, or other prohibited information;
3. use the Service to provide legal advice to third parties;
4. represent AI Outputs as legal advice, professional certification, or court-approved training;
5. attempt to reverse engineer, decompile, disassemble, copy, scrape, frame, or extract the Service, SimDuo Content, scoring rubrics, prompts, models, workflows, or proprietary methods;
6. use automated scripts, bots, or crawlers without written permission;
7. interfere with, overload, or disrupt the Service;
8. attempt to access another user’s Account, Organization Data, or non-public system;
9. bypass seat limits, credit limits, access controls, rate limits, or security features;
10. use the Service to develop, train, benchmark, or improve a competing product without SimDuo’s written permission;
11. upload or transmit malware or harmful code;
12. use the Service in a manner that violates professional-conduct rules, academic-integrity rules, court rules, export-control laws, or applicable regulations; or
13. use the Service in any way that could expose SimDuo or its providers to liability or regulatory risk.

18. Intellectual Property

SimDuo and its licensors own all right, title, and interest in and to the Service, SimDuo Content, software, design, workflows, prompts, case materials, witness profiles, rubrics, scoring systems, models, compilations, reports templates, product names, trademarks, logos, trade secrets, and related intellectual property.

Subject to these Terms and payment of applicable fees, SimDuo grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for personal, internal professional, educational, or Organization-authorized training purposes.

You may not copy, modify, distribute, sell, lease, sublicense, publicly display, publicly perform, or create derivative works from the Service or SimDuo Content except as expressly permitted by SimDuo.

19. Customer Content and AI Outputs

As between you and SimDuo, you retain ownership of your Customer Content. You grant SimDuo a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, process, display, and use Customer Content as necessary to provide, secure, support, maintain, and troubleshoot the Service; comply with law; enforce these Terms; and exercise SimDuo’s rights.

Subject to SimDuo’s ownership of the Service, SimDuo Content, rubrics, and underlying technology, SimDuo grants you a limited right to use your Session transcripts, scores, written feedback, and reports for your own personal, internal professional, educational, or Organization-authorized training purposes.

20. Aggregated and De-Identified Data

SimDuo may collect and use aggregated, anonymized, or de-identified data derived from use of the Service for analytics, benchmarking, security, product development, model evaluation, internal reporting, business operations, and improvement of the Service, provided the data does not identify a particular individual or Organization.

SimDuo does not use identifiable Customer Content—including Session transcripts, demo transcripts, scores, or written feedback—to train, fine-tune, or improve AI models, or for human review or quality assurance, except (a) as reasonably necessary to provide, secure, troubleshoot, or support the Service, or (b) with your consent or, for Organization accounts, the consent of your Organization. Any use of Customer Content for product improvement, model evaluation, or benchmarking is performed only on aggregated or de-identified data as described above.

21. Feedback

If you provide suggestions, comments, ideas, bug reports, feature requests, or other feedback, you grant SimDuo a perpetual, irrevocable, worldwide, royalty-free right to use, disclose, reproduce, license, distribute, and exploit that feedback without restriction or compensation.

22. Confidentiality

Each party may receive non-public information that should reasonably be understood to be confidential. The receiving party must use reasonable care to protect the other party’s confidential information and may use it only to perform under these Terms or an applicable written agreement.

Customer Content is treated as confidential to the extent it is not publicly available, subject to these Terms, the Privacy Policy, Organization controls, provider processing, and legal requirements.

This Section does not authorize users to submit real privileged or confidential client information. Section 5 controls.

23. Privacy

SimDuo’s Privacy Policy explains how SimDuo collects, uses, shares, and retains personal information. By using the Service, you acknowledge the Privacy Policy.

If SimDuo and an Organization execute a separate agreement, that agreement(s) controls to the extent of a conflict with these Terms.

24. Third-Party Services and Providers

The Service depends on third-party providers, for database and authentication, hosting and serverless infrastructure, AI avatar, voice, and speech-to-text processing, real-time audio/video transport, transcript scoring and feedback, and payments.

Third-party services may be subject to their own terms, privacy notices, service limitations, outages, security practices, and data-processing terms.

25. Security

SimDuo uses reasonable administrative, technical, and organizational safeguards designed to protect the Service and Customer Content. However, no system is completely secure. You are responsible for using strong passwords, maintaining device security, using supported browsers and networks, preserving the confidentiality of credentials, and promptly reporting suspected unauthorized access.

26. Support and Availability

SimDuo may provide support through email, in-product support, help documentation, or other channels. Unless a separate written agreement states otherwise, SimDuo does not guarantee uninterrupted availability, response times, uptime, compatibility with every device or browser, or error-free operation.

The Service may be unavailable due to maintenance, updates, outages, third-party failures, security issues, or circumstances beyond SimDuo’s reasonable control.

27. Professional Responsibility and User Compliance

Users who are attorneys, law students, professors, instructors, or legal professionals are responsible for complying with applicable ethics rules, court rules, academic rules, employer policies, school policies, confidentiality obligations, and professional standards.

You are responsible for determining whether and how the Service may be used in your professional, academic, or organizational context.

28. Termination and Suspension

SimDuo may suspend or terminate access to the Service if:

1. you violate these Terms;
2. payment fails or fees are overdue;
3. your Organization terminates or revokes your access;
4. your use creates security, legal, operational, or reputational risk;
5. you submit prohibited information;
6. SimDuo is required to do so by law; or
7. SimDuo discontinues the Service or a material feature.

Upon termination, your right to access the Service ends. Sections intended to survive will survive, including Sections 5, 8, 16, 18–23, and 29–41.

29. Data Export and Deletion

You may request deletion or export of certain personal information by contacting info@simduo.com. If you use the Service through an Organization, SimDuo may refer the request to the Organization or require Organization approval where the Organization controls the data.

Deletion may be limited by legal obligations, billing records, fraud prevention, security logs, dispute records, backups, Organization instructions, and legitimate business needs.

30. Disclaimers

THE SERVICE, SIMDUO CONTENT, PUBLIC DEMO, AI OUTPUTS, SCORES, FEEDBACK, REPORTS, AND RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIMDUO DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND ERROR-FREE OPERATION.

SIMDUO DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, PRODUCE FAIR OR CONSISTENT FEEDBACK, OPERATE WITHOUT INTERRUPTION, OR PRESERVE ANY LEGAL PRIVILEGE.

31. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIMDUO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST REVENUE; LOST DATA; LOSS OF GOODWILL; BUSINESS INTERRUPTION; ACADEMIC, EMPLOYMENT, OR PROFESSIONAL CONSEQUENCES; OR DAMAGES ARISING FROM AI OUTPUTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIMDUO’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO SIMDUO FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR $100 IF YOU PAID NOTHING.

32. Indemnification

You agree to defend, indemnify, and hold harmless SimDuo and its officers, directors, employees, contractors, affiliates, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

1. your Customer Content;
2. your use or misuse of the Service;
3. your violation of these Terms;
4. your submission of prohibited, confidential, privileged, regulated, or unlawful information;
5. your violation of law, professional rules, academic policies, or third-party rights;
6. your dispute with another user or Organization; or
7. your use of AI Outputs outside the permitted training purpose.

33. Changes to the Service or Terms

SimDuo may modify the Service or these Terms from time to time. If changes are material, SimDuo will provide notice by posting the updated Terms, emailing users, or using another reasonable method. Changes become effective on the stated effective date. Continued use after changes become effective constitutes acceptance.

If you do not agree to revised Terms, you must stop using the Service and cancel any subscription before the next renewal.

34. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 35.

35. BINDING INDIVIDUAL ARBITRATION; CLASS-ACTION WAIVER; DELEGATION CLAUSE

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES BINDING INDIVIDUAL ARBITRATION OF MOST DISPUTES AND LIMITS THE WAYS YOU AND SIMDUO MAY SEEK RELIEF.

35.1 Agreement to Arbitrate

Except as stated in Section 35.4, you and SimDuo agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, the Public Demo, any subscription, any credit pack, any purchase, any AI Output, privacy or data processing, or the relationship between you and SimDuo will be resolved by binding individual arbitration.

35.2 Delegation Clause

You and SimDuo expressly agree that the arbitrator, and not any court, will have exclusive authority to decide all gateway issues and issues of arbitrability, including the existence, validity, interpretation, scope, applicability, enforceability, formation, revocability, or unconscionability of this arbitration agreement or any part of it, and whether any claim or dispute is subject to arbitration.

35.3 Arbitration Administrator, Rules, and Seat

The arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable, except as modified by these Terms. The seat of arbitration will be Delaware. The arbitrator may permit remote appearances, video hearings, telephone hearings, or document-only proceedings where appropriate and consistent with applicable rules and law.

35.4 Carve-Outs

This arbitration agreement does not prevent either party from:

1. seeking temporary, preliminary, or permanent injunctive relief in court to protect intellectual property, confidential information, trade secrets, account security, or unauthorized access to the Service;
2. reporting to or cooperating with government agencies; or
3. seeking relief that applicable law says cannot be required to be arbitrated.

For non-arbitrable matters and permitted court proceedings, the exclusive venue will be the state and federal courts located in Delaware, and the parties consent to personal jurisdiction there.

35.5 Individual Proceedings Only

YOU AND SIMDUO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL, OR PARTICIPANT IN ANY CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR MASS ACTION.

The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that individual party’s claim. The arbitrator may not conduct class arbitration, classwide proceedings, collective proceedings, consolidated proceedings, representative proceedings, or mass arbitration unless SimDuo expressly agrees in writing after the dispute arises.

35.6 Fees and Costs

Arbitration fees will be allocated according to the applicable arbitration rules and applicable law. If you are a consumer and applicable law or the administrator’s rules require SimDuo to pay certain fees to make this arbitration provision enforceable, SimDuo will do so.

35.7 Remedies

The arbitrator may award any individual relief available in court, including damages, declaratory relief, injunctive relief, and attorneys’ fees where authorized by law or contract, subject to these Terms and applicable law.

35.8 Severability

If any part of this Section 35 is found unenforceable, it will be severed to the extent permitted by law, and the remaining provisions will remain in effect.

36. Export and Sanctions Compliance

You may not use, export, re-export, import, or transfer the Service except as authorized by U.S. law and applicable laws of the jurisdiction where you use the Service. You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions, and that you are not listed on any U.S. restricted-party list.

37. Force Majeure

SimDuo will not be liable for delay or failure to perform due to events beyond its reasonable control, including internet failures, cloud provider outages, third-party service failures, labor disputes, acts of God, natural disasters, war, terrorism, civil unrest, government action, cyberattacks, or power failures.

38. Assignment

You may not assign or transfer these Terms without SimDuo’s prior written consent. SimDuo may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, corporate transaction, or by operation of law.

39. Notices

SimDuo may provide notices by email, in-product notice, posting to the website, or other reasonable means. Legal notices to SimDuo must be sent to info@simduo.com.

40. Entire Agreement

These Terms, the Privacy Policy, applicable order forms, and any written agreement signed by SimDuo constitute the entire agreement between you and SimDuo regarding the Service and supersede prior or contemporaneous agreements on that subject. If a signed order form or enterprise agreement conflicts with these Terms, the signed agreement controls for that Customer to the extent of the conflict.

41. Contact

Questions about these Terms may be sent to:

info@simduo.com